If you’ve invested in a premium phone like the Samsung Galaxy S22 Ultra, you’d expect excellent performance, durability, and reliable support. However, I recently faced the Samsung Galaxy S22 Ultra green line issue, and it turned into a frustrating experience with Samsung’s service center and customer care. Here’s my story.
The Shocking Start: My Samsung Galaxy S22 Ultra Green Line Issue
It all started a day after I updated my Galaxy S22 Ultra. I woke up to find a vertical green line running down the display. It was shocking because there was no physical damage to my phone. I’ve used this device for over two years, and it’s in excellent condition—no drops, no cracks, no scratches. Naturally, I thought it might be a software glitch from the update, but after restarting the phone, the green line was still there.
After some research online, I found that the green line issue is not uncommon on smartphones, especially after software updates. Brands like OnePlus have faced similar issues and are handling them better by offering free repairs or replacements, so I had high hopes that Samsung would provide a solution.
Hoping for a Solution: My Visit to the Samsung Service Center
I visited the nearest Samsung service center to get the problem resolved. After inspecting the device, they confirmed that the green line issue on my Samsung Galaxy S22 Ultra was a display defect. At this point, I felt relieved—at least they acknowledged the problem. However, my relief was short-lived.
They told me the only solution was to replace the display for ₹25,000. I was completely stunned. Why should I pay for a hardware defect that wasn’t my fault? To add to my frustration, they said Samsung only provides free replacements for horizontal lines, not vertical ones (even though vertical green lines are far more common). This seemed like an unfair and arbitrary policy.
At this point, I started questioning Samsung’s approach to customer service. Why would a global leader in smartphones refuse to address such a widespread hardware issue?
Customer Care Conversations and More Confusion
Since the service center wasn’t helpful, I decided to escalate the issue by raising a grievance on the India Consumer National Helpline. A few days later, I received a call from Samsung’s customer care team. They asked me to revisit the service center and promised a free display replacement for my Samsung Galaxy S22 Ultra green line issue. I finally felt like I was getting somewhere.
However, when I revisited the service center, they outright denied any such instructions from Samsung’s customer care. They insisted that the replacement would still be chargeable. Frustrated, I contacted the customer care team again, and this time, they denied their earlier promise. They reiterated that free replacements were only applicable for horizontal lines.
Adding to the confusion, a friend of mine who works in a mobile retail store shared an official Samsung guideline that stated the Galaxy S22 Ultra was eligible for a one-time free replacement for vertical green line issues. Armed with this information, I returned to the service center, but they claimed they had not received any such guidelines. It felt like I was hitting a wall at every step.
Why the Samsung Galaxy S22 Ultra Green Line Issue Was So Disappointing
This experience has been incredibly frustrating, especially from a brand like Samsung, which is known for its premium products. Spending ₹25,000 to fix a green line issue on a 2-year-old Samsung Galaxy S22 Ultra just doesn’t make sense, especially when the problem clearly stems from a hardware defect caused by a software update.
What’s even more disappointing is how other brands like OnePlus are handling similar issues. OnePlus recently announced a lifetime warranty for their OnePlus 13 series, and they’ve been offering free display replacements for green line issues on older models. This kind of customer care builds trust and keeps customers loyal.
Samsung, on the other hand, seems unwilling to take responsibility for such a widespread issue. As the leading smartphone brand with a massive market share, Samsung should address hardware defects like this, even for devices out of warranty. Ignoring these issues only damages their reputation and alienates loyal customers like me.
A Message to Samsung and Other Brands About Green Line Issues
If brands want to retain their customer base, they need to acknowledge and address hardware faults fairly. Offering a free one-time replacement for known defects like the green line issue on the Samsung Galaxy S22 Ultra would not only help customers but also show that the company values its users.
Companies like OnePlus have already set a great example by addressing similar issues proactively. Samsung should follow suit and implement more customer-centric policies to prevent losing trust in the long term.
Have You Faced the Green Line Issue? Let’s Talk!
If you’ve faced the Samsung Galaxy S22 Ultra green line issue or any similar problems with your smartphone, I’d love to hear your experience. Share your story in the comments below so we can spread awareness and demand better solutions from brands. Let’s hold them accountable for the quality and reliability they promise!